Recruiter/Consultant Needed for Outsourcing/Staffing reqs
Required knowledge: Human Resources, Project Management, Recruiting, Report Writing
I am seeking an unbiased professional with experience in recruiting and outsourcing to research and deliver information that will result in the hiring of two premium outsourced customer service representatives for an online mail order company. Your delivery of this work will include a well written report that documents your findings and presents me with three detailed solutions to choose from as well as your professional opinion. An agency in Eastern Europe is my preference but I am open to suggestions. Requirements ------------ 1. Research agencies that are able to provide two dedicated, quality customer service representatives for full-time permanent employment. Search outside of GAF and outside the Internet. Navigate around companies that advertise heavily but do not have quality to deliver (do not present the first 3 companies that you find on a search engine). I am looking for talented individuals fit to provide top level 5 star concierge style customer service- comparable to the type of representative that would provide top service for the best US companies who outsource abroad. 1a. Agency must be able to provide dedicated, long term individuals that can hold on to their extensive training 1b. Agency must have the two CSRs in a dedicated area of the office. The CSR's must be visible on webcam and communication with our current call center will be required by webcam. Go2Meeting set-up required. VOIP phones that can be fitted to our existing PBX system. CSR's must function as if they were in our local office. 1c. Must be scalable with potential to add more reps to our staff. 1d. Eastern time zone business hours 2. Communicate with agencies to estimate pricing, set-up fees and other costs. I am willing to pay premium wages to receive premium service, however a budget is in place. 2a. Compare price and quality among the agencies. Establish connections between location, price and quality of service. 2b. Check to see if agencies are open to negotiation on prices (speak to agencies- do not report back web-published prices) 3. Pre-screen potential CSR's from the various agencies to ensure they meet my criteria before I personally interview them. 3a. Speak to candidates; determine quality of English spoken and written. 3b. Candidates must be *extremely* well spoken in American English and able to impress our clients with their ability to convey solutions. 3c. Test writing skills and typing speed. Must be able to write impressive, clever e-mail responses to customer questions, complaints. 3d. Note qualities of candidates such as attitude, work ethic, loyalty, responsibility, ingenuity. 3e. Confirm candidate's experience and training in customer service. We typically do not train on standard American customer service etiquette such as phone manner, standard greetings, salutations in letters, etc and expect the candidate to already know how to properly convey responses to different types of customers. 3f. Problem solving skills. Our CSR's are given proper training and guidelines, however in our industry it is not uncommon to have to find solutions outside of the box. Candidate must be able to solve the most esoteric customer service inquiries. Provide straight forward answers to customers who do not have straight forward questions. 4. Present the 3 options 4a. Write report with details of research and screenings 4b. Consult with me by e-mail or telephone to discuss findings 4c. Provide liaison with companies for follow up questions and to setup interviews 4d. Provide consultation on agreements, contracts, payment terms Please do not bid if you are the representative of an agency or if you receive commission for finding clients. My estimated budget for this project is $ 300: $ 150 to be paid upon completion of the report and $ 150 if I select the agency that you find. I'm open to all offers. I look forward to your bids. Thanks. |
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